Thank you for choosing Getweb for your web design and hosting needs. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services. By using our services, you agree to comply with and be bound by this Refund Policy. If you do not agree with this policy, please do not use our services.

Web Design Services

1. Initial Payment: For web design services, a non-refundable deposit is required before work begins. This deposit covers the initial planning and design phases.
2. Project Cancellation: If a project is canceled by the client after work has commenced but before completion, the client may be eligible for a partial refund. The refund amount will be determined based on the work completed up to that point and any costs incurred.
3. Completion and Approval: Once the web design project is completed and approved by the client, any remaining balance is due and non-refundable.

Hosting Services

1. Hosting Fees: Hosting fees are billed on a recurring basis (monthly, annually, etc.). These fees are non-refundable, even if you decide to cancel your hosting plan before the end of the billing cycle.
2. Cancellation: You may cancel your hosting plan at any time. However, no refunds will be provided for the remaining unused portion of the billing cycle.

Domain Registration

1. Domain Fees: Fees associated with domain registration are typically non-refundable once the domain has been registered. Some domain registrars may have their own refund policies, which will apply.

Refund Requests

1. Eligibility: Refund eligibility is determined on a case-by-case basis, and it depends on the specific circumstances of the request.
2. Contact Us: If you believe you are eligible for a refund, please contact our customer support at support@getweb.com with details about your request.
3. Processing Time: Refund processing times may vary, but we will make reasonable efforts to process eligible refunds promptly.

Exceptions

This Refund Policy does not apply to any services or products that are clearly marked as non-refundable at the time of purchase, such as special promotions or one-time offers.

Changes to Refund Policy

We may update this Refund Policy from time to time to reflect changes in our services or for other operational, legal, or regulatory reasons. We will notify you of any material changes through our website or by email.

Contact Us

If you have any questions, concerns, or inquiries about this Refund Policy, please contact us at contact@getweb.com.

By using our services, you acknowledge that you have read and understood this Refund Policy and agree to be bound by its terms and conditions.